Key Insights From My PhD: How Emerging Technologies Are Changing Work

After five years of researching how new technologies are transforming the workforce, I recently completed my PhD. Throughout this journey, I explored how tools like artificial intelligence (AI), automation, robotics, smart devices, and big data are reshaping the way we work, and what that means for all of us.

This week, I’m sharing the key insights that matter most for individuals. Next week, I’ll break down simple, practical ways you can prepare and stay ahead.

The “New Technology Era” Is Already Here and Accelerating

We often hear about AI and automation, but what’s happening now goes beyond any single technology. We are in a period where digital, physical, and even biological technologies are coming together; think AI tools, self-service systems, smart devices, sensors, and advanced data analytics. This rapid shift is transforming industries faster than many people expect.

Jobs Are Changing, Not Just Disappearing

Contrary to common fears, while some traditional roles, especially repetitive or administrative tasks, are declining, new opportunities are emerging. Roles such as data analysts, business analysts, digital service officers, cybersecurity specialists, and AI support staff are becoming increasingly important.

Many existing jobs aren’t disappearing; they are being redesigned to include more digital, analytical, or customer-focused responsibilities.

How We Work Is Being Rebuilt

Workplaces are adopting digital systems, remote/hybrid work, online collaboration tools, and AI-enabled processes. Success today depends on your ability to adapt and work confidently in tech-enabled environments.

Skills Are Evolving Quickly

The most important skills fall into three groups:

• Digital/technical skills: The ability to use technology effectively, including being confident with digital tools, understanding data, and knowing the basics of AI, cybersecurity, and cloud systems. For example, this could mean creating reports in Excel or Google Sheets, collaborating with colleagues using Teams or Slack, or using AI tools to support your work.

• Human Skills: The personal and social abilities that make you adaptable and effective in any workplace. This includes thinking critically, solving problems, working well with others, and managing emotions. For example, it could mean leading a team discussion, resolving conflicts with colleagues, adapting to changes in a project, or coming up with creative solutions to challenges.

• Hybrid Skills: The combination of technical know-how and human abilities. This means being comfortable with technology while also applying problem-solving, communication, and leadership skills. For example, it could mean using data analytics to guide team decisions, managing a digital project while motivating your team, or designing a process that leverages technology to improve collaboration.

People who can combine these three skill sets are best positioned to thrive as work continues to evolve.

Learning Never Stops

One clear message from my research is that the skills that served us 5–10 years ago may no longer be enough.

To stay relevant today, we need to embrace continuous learning, stay curious, and be willing to update and expand our skills over time.

The Emotional Impact Is Real

This part is often overlooked; adapting to new technology at work can be stressful. Many people feel anxious, overwhelmed, or resistant when systems change or new tools are introduced. Building resilience, confidence, and openness to change is just as important as developing digital skills. These personal strengths help you navigate transitions more smoothly and thrive in evolving workplaces.

Taking It Forward: Reflect, Decide, Act

Understanding how new technologies are transforming work is one thing, but knowing what to do with that knowledge is another. This simple framework helps you pause, make intentional choices, and take practical steps to stay confident, adaptable, and ready for the future of work.

Reflect: Think about how new technologies are showing up in your work or life. Which tools or systems feel exciting, and which feel challenging? Where do you notice your skills being tested or stretched?

Decide: Choose one area where you want to take proactive steps; whether it’s learning a new digital tool, strengthening a human skill like communication, or practicing resilience in the face of change. Decide that you will treat this as an opportunity to grow, not something to fear.

Act: Take a small, practical step this week. It could be exploring an online course, experimenting with a new collaboration tool, or reflecting on how you respond to change. Each action, no matter how small, builds confidence, adaptability, and readiness for the evolving workplace.

Next week, I’ll share practical steps you can take to prepare for this new world of work, no matter your role, experience, or background.

Yours truly,

Dr Kenny

❤️

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